Refund policy
Refund Policy — La Campelière
At La Campelière, each order is prepared with the utmost care to ensure the quality, freshness, and integrity of our creations.
No Returns for Personal Convenience
For reasons of food safety, hygiene, and preserving the quality of our products, food products cannot be returned, exchanged, or refunded when they have been delivered in accordance with the order.
Therefore, no return or refund can be accepted in the following cases:
- change of mind after placing the order;
- customer error when entering the order;
- product opened, partially used, or unsealed;
- personal assessment of the taste, texture, or dietary preferences;
- customer absent at the time of delivery or failure to collect the package within the allotted time.
Customized or Made-to-Order Products
Products made according to the customer's instructions, customized, or prepared specifically for an order are not eligible for the right of withdrawal, in accordance with the exceptions provided for personalized goods under the Consumer Code.
Damaged, Non-Conforming Products or Order Errors
Despite the care taken in preparing orders, if a product arrives damaged, does not conform to the order, or an error attributable to La Campelière is identified, the customer must contact us within 48 hours of receipt at the following address:
The request must include:
- the order number;
- a description of the problem;
- photos of the package, packaging, and product concerned.
After verification, La Campelière may offer, depending on the circumstances:
- replacement of the product;
- shipment of the missing or correct product;
- a credit note;
- or a partial or full refund.
In the event of a non-conforming product, the customer benefits from the legal guarantee of conformity, which may allow them to request replacement, repair where possible, or, failing that, cancellation of the order with a refund.
Package Damaged During Transport
If the package is visibly damaged at the time of delivery, we recommend that the customer refuse the package or make specific reservations with the carrier.
The customer must then contact La Campelière as soon as possible, providing photos, so that we can file a claim with the carrier.
Contact Details
For any request relating to an order:
La Campelière
Email: contact@lacampeliere.com
Suggested subject: Order Complaint [order number]