Terms of sale

Online sales — Version dated July 31, 2026
Effective from July 31, 2026.

These General Terms and Conditions of Sale (GTCS) govern distance sales concluded with consumers through La Campelière’s online shop. The applicable version is the one accepted by the Customer on the date of their order.

1. Scope and identification of the Seller

These General Terms and Conditions of Sale apply to sales of products and services concluded by LA CAMPELIERE - LA MAISON DE LA NOISETTE (hereinafter the “Seller”) with consumers acting for non-professional purposes (hereinafter the “Customer”), via https://shop.lacampeliere.com/ and, when it links to the shop, https://lacampeliere.com/.

Online sales are offered for delivery in mainland France or collection at the Lacépède shop, according to the terms displayed at the time of ordering.

The Customer declares that they have the legal capacity to enter into the contract.

The Seller is:

  • LA CAMPELIERE - LA MAISON DE LA NOISETTE, SARL with share capital of €20,000;
  • registered office: 350 route de Saint-Vincent, lieu-dit Bégou, 47360 LACEPEDE;
  • SIREN: 934 562 208 - RCS Agen; registered office SIRET: 934 562 208 00025;
  • EU VAT number: FR91 934562208;
  • telephone: 05 53 95 98 29; email: contact@lacampeliere.com.

The Seller’s failure, at any given time, to invoke any provision of these General Terms and Conditions of Sale shall not constitute a waiver of the right to invoke it at a later date.

2. Products and services

The essential characteristics of the products and services are presented on the product pages accessible on the website before any order is placed. The Customer must read them before purchasing.

The Seller offers, in particular, processed products made from tree nuts, as well as partner and local products.

Photographs and illustrations are provided for illustrative purposes only. Minor variations in appearance may occur, particularly due to the artisanal nature of certain products, without prejudice to the Customer’s rights regarding the conformity of the goods with their description and the agreed characteristics.

Offers are valid while stocks last. If a product becomes unavailable after the order has been confirmed, the Seller will inform the Customer as soon as possible. The Customer may accept partial delivery with a refund for the unavailable product, accept the newly announced delivery period, or request cancellation of all or part of the order. In the event of cancellation, the corresponding sums will be refunded without undue delay and no later than fourteen days following the cancellation.

3. Prices

Prices are stated in euros, including all taxes (VAT included), at the VAT rate applicable on the date of the order.

Delivery fees are charged separately and are indicated before the order is finally validated. They depend in particular on the destination, the parcel’s weight, and, where applicable, the order amount. No delivery fee is charged when collecting the order from the store if this option is offered.

The Seller may change its prices at any time. However, products and services are billed at the price displayed when the Customer validates the order.

4. Order

The Customer selects the desired products or services, any options and quantities, then adds them to the cart. Before validation, they can review the details of their order, correct any errors, change quantities, remove items, and enter a promotional code if they have one.

The Customer provides the information necessary to fulfill the order, including their last name, first name, address, postal code, city, telephone number, and email address. They are responsible for verifying the accuracy of this information.

Creating a customer account is required only if the operation of the website makes it necessary. When an account is created, it notably allows the Customer to find orders and documents available in their personal area.

Before final validation, the Customer reads and accepts these General Terms and Conditions of Sale. The order-validation function must clearly indicate that placing the order entails an obligation to pay, in accordance with Article L. 221-14 of the French Consumer Code.

The order is not final until payment has been validated. The Seller then sends the Customer a confirmation email summarizing the order. In accordance with Article L. 221-13 of the French Consumer Code, this confirmation includes, on a durable medium, the contractual information required by law and is accompanied by the standard withdrawal form where this right exists, unless these elements have already been provided to the Customer on a durable medium before the contract was concluded.

When the contract concluded electronically concerns an amount equal to or greater than 120 euros, the Seller retains it for the statutory period of ten years and guarantees access to it for the Customer who requests it, in accordance with Articles L. 213-1, D. 213-1 and D. 213-2 of the French Consumer Code.

5. Payment

The price is payable in full at the time of ordering. Accepted payment methods are those displayed on the website at the time of payment, including Visa and Mastercard bank cards.

The Seller retains ownership of the products until their price has been paid in full. This retention of title does not affect the transfer of risk, which takes place under the conditions set out in Article 6 below.

Invoices and order documentation are made available to the Customer according to the methods offered by the website, particularly in the Customer’s personal account when available.

6. Delivery and collection

The products are delivered in metropolitan France to the address provided by the Customer when placing the order, using the delivery methods offered on the website. The Customer must check the address before confirming the order. Any subsequent modification request will be handled where possible, without guarantee if shipment has already begun.

The Customer may also choose, when this option is offered, free collection from the store located at 350 route de Saint-Vincent, 47360 Lacépède.

The Seller undertakes to deliver within a maximum of ten business days from order confirmation, unless a different period has been announced and accepted by the Customer. For in-store collection, the maximum time for making the order available is five business days, unless otherwise communicated to the Customer.

An email is sent to the Customer when the order is shipped or when it is available for collection.

In the event of late delivery, the Customer has the rights provided for by the Consumer Code, including the possibility, after requesting performance within a reasonable additional period when required, of terminating the contract under the statutory conditions.

The risk of loss of or damage to the goods is transferred to the Customer when the Customer, or a third party designated by the Customer other than the carrier proposed by the Seller, physically takes possession of the goods.

7. Legal guarantees and complaints

The products sold are covered as a matter of law by the legal guarantee of conformity provided for in Articles L. 217-3 et seq. of the French Consumer Code, as well as by the guarantee against hidden defects provided for in Articles 1641 et seq. of the French Civil Code. These guarantees apply independently of any commercial guarantee that may be offered.

The professional responsible for these guarantees is LA CAMPELIERE - LA MAISON DE LA NOISETTE, 350 route de Saint-Vincent, 47360 LACEPEDE - 05 53 95 98 29 - contact@lacampeliere.com.

LEGAL GUARANTEES – REGULATORY INFORMATION

The consumer has a period of two years from delivery of the goods to obtain enforcement of the legal guarantee of conformity in the event that a lack of conformity appears. During this period, the consumer only has to establish the existence of the lack of conformity, and not the date on which it appeared.

When the sales contract for the product provides for the continuous supply of digital content or a digital service for a period of more than two years, the statutory warranty applies to that digital content or digital service throughout the specified supply period. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or digital service, and not the date on which it arose.

The statutory conformity warranty requires the professional, where applicable, to provide all updates necessary to maintain the product's conformity.

The statutory conformity warranty entitles the consumer to have the product repaired or replaced within thirty days of making the request, free of charge and without major inconvenience.

If the product is repaired under the statutory conformity warranty, the consumer benefits from a six-month extension of the initial warranty.

If the consumer requests repair of the product but the seller imposes replacement, the statutory conformity warranty is renewed for a period of two years from the date the product is replaced.

The consumer may obtain a reduction in the purchase price while keeping the product or terminate the contract and receive a full refund in exchange for returning the product, if:

  1. The professional refuses to repair or replace the product;
  2. The product is repaired or replaced after a period of thirty days;
  3. Repairing or replacing the product causes a major inconvenience for the consumer, particularly when the consumer permanently bears the costs of taking back or removing the non-conforming product, or bears the costs of installing the repaired or replacement product;
  4. The lack of conformity persists despite the seller's unsuccessful attempt to bring the product into conformity.

The consumer is also entitled to a price reduction or to terminate the contract when the lack of conformity is so serious that it justifies an immediate price reduction or termination of the contract. In that case, the consumer is not required to request repair or replacement of the product first.

The consumer is not entitled to terminate the sale if the lack of conformity is minor.

Any period during which the product is unavailable for repair or replacement suspends the remaining warranty period until the refurbished product is delivered.

The rights mentioned above result from the application of Articles L. 217-1 to L. 217-32 of the French Consumer Code.

A seller who, in bad faith, obstructs the implementation of the statutory warranty of conformity is liable to a civil fine of up to €300,000, which may be increased to 10% of the average annual turnover (Article L. 241-5 of the French Consumer Code).

Consumers also benefit from the statutory warranty for hidden defects under Articles 1641 to 1649 of the French Civil Code, for a period of two years from discovery of the defect. This warranty entitles them to a price reduction if they keep the goods or a full refund upon returning the goods.

Any complaint may be submitted to the Seller by post, email, or telephone using the contact details indicated in Article 1. The Customer is asked to provide information identifying the order and the product concerned (reference, batch or best-before date where available, photos, and a description of the problem). This request for information does not limit the Customer’s statutory rights.

8. Right of withdrawal

8.1 Principle and period

Subject to the exceptions set out below, the Customer has fourteen days to exercise their right of withdrawal without having to give any reason.

  • For the sale of goods, the period runs from the day on which the Customer, or a third party other than the carrier and designated by the Customer, physically takes possession of the goods. In the case of an order for several goods delivered separately, the period runs from receipt of the last item.
  • For a service, the period runs from the conclusion of the contract, subject to the statutory exceptions applicable to services fully performed before the end of the withdrawal period.

8.2 Exceptions

In accordance with Article L. 221-28 of the French Consumer Code, the right of withdrawal may notably not be exercised for:

  • goods liable to deteriorate or expire rapidly;
  • goods that have been unsealed by the Customer after delivery and cannot be returned for reasons of hygiene or health protection;
  • goods made to the Customer’s specifications or clearly personalized;
  • services fully performed before the end of the withdrawal period and, where the contract subjects the Customer to an obligation to pay, the performance of which began with their prior express consent and acknowledgment that they will lose their right of withdrawal once the service has been fully performed;

The mere existence of a minimum durability date (DDM), including where it is less than three months, does not in itself constitute an exclusion from the right of withdrawal. The exception shall be assessed according to the nature of the goods and the cases provided for by law.

Where a service not excluded from the right of withdrawal begins, at the Client’s express request, before the expiry of the fourteen-day period, the Client who withdraws shall remain liable for the amount proportionate to the service actually provided up to the communication of their decision, under the conditions of Article L. 221-25 of the French Consumer Code.

8.3 Procedure for exercising the right of withdrawal - online withdrawal functionality

The Client may exercise their right of withdrawal before the expiry of the period by sending the Seller any unambiguous statement expressing their wish to withdraw, in particular by post or email, or by using the standard form reproduced at the end of these General Terms and Conditions of Sale.

The Client may also exercise their right of withdrawal online using the dedicated functionality available at the following address: https://shop.lacampeliere.com/pages/demande-retractation. In accordance with Articles L. 221-21 and D. 221-5 of the French Consumer Code, this functionality must be free of charge, visible, and directly and easily accessible from the online interface throughout the withdrawal period, and must allow the Client to confirm their withdrawal unambiguously. After the declaration has been sent, the Seller shall send the Client, within a reasonable period, an acknowledgment of receipt on a durable medium, specifying in particular the content of the declaration and the date and time it was sent.

To comply with the deadline, it is sufficient for the Client to send their decision to withdraw before the expiry of the fourteen-day period.

8.4 Return of goods and reimbursement

The Client shall return the goods concerned without undue delay and, in any event, no later than fourteen days after communicating their decision to withdraw, to the following address: LA CAMPELIERE - LA MAISON DE LA NOISETTE, 350 route de Saint-Vincent, 47360 LACEPEDE.

The direct costs of returning the goods shall be borne by the Client. The Client is invited to use suitable packaging and retain proof of dispatch.

The Client shall only be liable for any diminution in the value of the goods resulting from handling other than that necessary to establish their nature, characteristics and proper functioning, under the conditions provided for by law.

The Seller shall reimburse the amounts paid, including the initial delivery costs corresponding to the standard delivery method offered, without undue delay and no later than fourteen days from the day on which it is informed of the decision to withdraw. For a sale of goods, the Seller may defer the reimbursement until it has recovered the goods or until the Customer provides proof of their dispatch, whichever occurs first. The reimbursement shall be made using the same means of payment as the one used for the order, unless the Customer expressly agrees to another method that does not incur any fees.

9. Force majeure

Neither party may be held liable for a failure or delay in performing its obligations when this results from an event meeting the conditions of force majeure within the meaning of Article 1218 of the French Civil Code. Events such as natural disasters, administrative measures, conflicts, riots, strikes, major supply disruptions or health crises constitute force majeure only if they actually meet the legal criteria.

The prevented party shall inform the other party as soon as possible. If the impediment is temporary, performance of the obligation shall be suspended, unless the delay justifies termination of the contract. If it is permanent, the contract shall be terminated automatically under the conditions provided by law.

10. Intellectual property

The trademarks, names, texts, photographs, illustrations, recipes, graphic elements and, more generally, the website content and signs used by the Seller are protected by applicable intellectual property rights. Any unauthorized reproduction, representation, adaptation or use is prohibited, subject to the exceptions provided by law.

11. Personal data

The personal data collected during the order are processed by LA CAMPELIERE - LA MAISON DE LA NOISETTE for order, payment and delivery management, customer relations, accounting obligations and, where the Customer has consented, commercial communications.

The processing activities, retention periods, recipients, legal bases and rights of the data subjects concerned are detailed in the privacy policy available on the online store. In particular, under the conditions provided for by Regulation (EU) 2016/679 and the French Data Protection Act, the Customer has rights of access, rectification, erasure, restriction, portability and objection, which may be exercised at the address contact@lacampeliere.com or by post to 350 route de Saint-Vincent, 47360 LACEPEDE.

11.1 Telephone marketing

Until and including 10 August 2026, when the Client's telephone number is collected upon conclusion of the contract, the Client is informed of their right to register free of charge on the Bloctel telephone marketing opt-out list: www.bloctel.gouv.fr.

As of 11 August 2026, any telephone solicitation for commercial purposes requires the consumer's prior consent, except when it takes place in the context of performing an ongoing contract and relates to the subject matter of that contract, in accordance with Articles L. 223-1 and L. 223-2 of the French Consumer Code. Providing a telephone number solely for the purpose of processing or delivering an order does not constitute consent to receive telephone marketing.

The Client may submit a complaint to the French Data Protection Authority (CNIL).

12. Complaints, mediation, applicable law and competent jurisdiction

These General Terms and Conditions of Sale are governed by French law.

In the event of a difficulty, the Client is invited first to send a written complaint to the Seller at the address contact@lacampeliere.com or by post to 350 route de Saint-Vincent, 47360 LACEPEDE.

After first submitting a written complaint to the Seller and in the absence of an amicable solution, the consumer Client may refer the matter free of charge to the consumer mediator responsible for the Seller: Centre de la Médiation de la Consommation de Conciliateurs de Justice (CM2C), 49 rue de Ponthieu, 75008 Paris - www.cm2c.net. The application may be submitted according to the procedures indicated by the mediator.

In the absence of an amicable settlement or mediation, the dispute may be brought before the competent courts in accordance with the rules of ordinary law. In accordance with Article R. 631-3 of the French Consumer Code, the consumer may, in particular, bring proceedings before, in addition to any court with territorial jurisdiction under the French Code of Civil Procedure, the court of the place where they resided at the time the contract was concluded or the harmful event occurred.

13. Model withdrawal form

Please complete and return this form only if you wish to withdraw from the contract, except where the right of withdrawal is legally excluded.

For the attention of LA CAMPELIERE - LA MAISON DE LA NOISETTE, 350 route de Saint-Vincent, 47360 LACEPEDE - contact@lacampeliere.com

I/we (*) hereby notify you of my/our (*) withdrawal from the contract for the sale of the following goods (*) / provision of the following services (*):

Ordered on (*) / received on (*):

Name of the consumer(s):

Address of the consumer(s):

Signature of the consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as applicable.